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Setting up 2FA

How to setup Authenticator App

Having issues with your SMS verification, or want to secure your Arival account even better? You've come to the right place!

Some examples of when 2FA is used:

👩🏻‍💻 Signing into your Arival Account

💸 Sending funds out

We encourage you to enable Authenticator as your 2FA, which is more reliable than the standard SMS verification.

Ready to do this? Let's go..

1️⃣ Download Google Authenticator App:

iOS Device

Android Device

2️⃣ Configure your Arival account

Navigate to Settings Gear icon on the top right, select Security on the left side, and then select Change 2FA Method

Select Authenticator

Open the Google Authenticator app on your mobile device and select Scan QR Code. Use this option to scan the unique QR code displayed on your computer screen. An authentication code will then appear in the app. Enter this code on your computer screen as shown below:

Tip: You can download your backup codes in case you lose access to your Authenticator app

3️⃣ Log in to your Arival account

Once you sign into your Arival account, instead of relying on your SMS code, you'll now open Authenticator to input your unique 6 Digit code

Now sit back, and enjoy your enhanced security and further peace of mind 😀

FAQ:

2FA: Two-Factor Authentication
What is 2FA?
- An extra layer of protection. to help protects against phishing, social engineering, and password brute-force attacks and secure your logins from attackers exploiting weak or stolen credentials.
Lost my Authenticator and don't have my backup codes?
- Please reach out to our support team to help reset your 2FA login access

How to setup passkeys

Passkeys login allows you to use your physical attributes, such as fingerprints, to authenticate your identity. This feature is now available to all users, including those whose applications are still pending onboarding. Follow the steps below to enable this feature.

Steps to Enable Passkeys Login

Step 1: Access Settings

Click on the Gear icon from your Arival dashboard as shown below:

Step 2: Navigate to Security Settings

Click on Security, and then click on Create new key.

Step 3: Choose Authentication Method

Step 2: Navigate to Security Settings

Click on Security, and then click on Create new key.

Step 3: Choose Authentication Method

You will be prompted to either:

Create with this device
Use another device or physical key

Create with this device

Use another device or physical key

Step 4: Create with This Device

If you select Create with this device:

You will be able to use your computer's fingerprint feature or use the device PIN under More choices.

Step 5: Use Another Device or Physical Key

If you select Use another device or physical key:

You can scan the QR code on the next screen with your iPhone, iPad, or Android device and save the passkey on your mobile phone.

Alternatively, you can select the physical Security key option under More choices as shown below:

By following these steps, you can securely enable Passkeys login on your devices, enhancing your account security with physical attribute authentication.

Have additional questions or still need more help? Our support team is ready to lend a hand. Reach out using our Live Chat in the bottom right-hand corner, or contact us here.

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