Arival Bank
Arival Bank
Arival Bank
User guide

User guide

Product GuideFAQPricing for businessPricing for individuals
Arival BankLog in
Arival Bank

Accessibility Statement for Arival Bank International Corp.

Arival Bank
Last Updated: Sep 16, 2022
Arival, Pte. Ltd. (“Arival”) and its subsidiaries are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Key Guidelines and Standards We Follow

This website endeavors to conform to global standards of accessibility, as well as numerous country-specific guidelines in our countries of operations. 
Globally, we work to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG). These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people.  The WCAG defines three levels of conformance: Level A, Level AA, and Level AAA. These guidelines have been recognized by the International Standards Organization as ISO 40500, and inform our compliance with and commitment to accessibility requirements around the world.
In the United States, Arival is committed to making its electronic and information technologies accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998, as well as the Unruh Civil Rights Act (CA Civil Code §§ 51, et. seq., CC §51(f)) amongst others. Section 508 is a federal law that requires agencies to provide individuals with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless an undue burden would be imposed on the agency. The Section 508 standards are the technical requirements and criteria that are used to measure conformance within this law. More information on Section 508 and the technical standards can be found at
In the European Union, we commit to standards including Mandate 376 and the EU Web Accessibility Directive.

Measures to support accessibility

We take the following measures to ensure accessibility of our website  and other products and services we offer:
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Mobile Banking Application
  • Conformance status

    The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website and Mobile APP are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


    We welcome your feedback on the accessibility of and the Arival Bank App. Please let us know if you encounter accessibility barriers on
  • E-mail: with “Accessibility Request” in the Subject Line
  • Phone: +1 787 342 0043
  • Postal address: 1250 Ponce de León Ave, Ste 504 San Juan, PR, 00907-3914
  • We try to respond to feedback within 2 business days upon receipt.

    Compatibility with browsers and assistive technology

    "" is designed to be compatible with the following assistive technologies:
  • Chrome Browser
  • Android 4.4.2-9.0
  • BingPreview Jan 2015
  • Chrome 49 / XP - Chrome 80 Win 10
  • Firefox 31.3.0 ESR / Win 7 - FireFox 73 / win 10
  • Googlebot Feb 2018
  • IE11 / Win 7-8.1
  • IE 8-10 / Win 7 - IE 11 / Win 10
  • Edge 15 / Win 10
  • Edge 18 / Win 10
  • Edge 13 / Win Phone 10
  • Java 8u161; 11.0.3; 12.0.1
  • OpenSSL 1.0.1-1.1.1
  • Safari 6, 7-12.1.1 / iOS 9
  • Apple ATS 9 / iOS 9
  • Yahoo Slurp Jan 2015 
  • YandexBot Jan 2015
  • Android 2.3.7 to 4.3
  • Baidu January 2015
  • Internet Explorer 8 / XP
  • IE 10 / Win Phone8.0
  • Java 6u45
  • Java 7u25
  • OpenSSL 0.9.8y
  • Safari 5.1.9 / OS X 10.6.8
  • Safari 6.0.4 / OS X 10.8.4 
  • Technical specifications

    Accessibility of " " relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
  • HTML
  • These technologies are relied upon for conformance with the accessibility standards used.

    Assessment approach

    Arival assessed the accessibility of "” by the following approaches:
  • Self-evaluation
  • Evaluation report

    An evaluation report for "" is available upon request, by mailing

    Additional Resources

    Adobe Acrobat PDF Files

    Many of the documents on the Web site are in HTML or ASCII (plain text) formats. These formats are generally accessible to people who use screen readers. We also have a large number of documents in Adobe Acrobat® Portable Document Format (PDF).
    PDF format is used to preserve the content and layout of our hard copy publications. Publications in PDF can only be viewed and printed using the Adobe Acrobat Reader®, version 3.0 or higher. You can download and get help using the Acrobat Reader at the Adobe Systems, Inc. site. The downloadable Acrobat Reader software is available at NO CHARGE from Adobe.

    Download Acrobat Reader

    People using screen-reading devices generally are unable to read documents directly in PDF format, unless they have an accessibility plug-in installed on their system along with the Adobe Acrobat Reader. This plug-in is available at NO CHARGE from Adobe. Adobe also has online tools that will convert PDF files to HTML on request. To get the plug-in and latest news about Adobe's accessibility tools and services, visit the Access Adobe site.

    Access Adobe

    Requesting Alternative Formats
    We can provide information and documents into alternative formats, including large print.

    PowerPoint and Word Files

    You can view our online publications that are in Microsoft PowerPoint® (.ppt) format if you have any version of PowerPoint installed on your computer. For those who don't have the software, the Microsoft Corporation offers a FREE PowerPoint file viewer. You can download and get help using the PowerPoint viewer at the Microsoft Download Center.
    You can view publications in Microsoft Word® (.doc) format if you have Word, version 6.0 or higher, installed on your computer. Word documents can also be viewed with many other word processing software programs. Additionally, Microsoft offers a FREE Word file viewer that you can download at its Microsoft Download Center.
    Arival Bank

    Arival Bank International Corp. is licensed and regulated by the Office of the Commissioner of Financial Institutions (OCIF) in Puerto Rico as an International Financial Entity (license #IFE-065). Arival Bank International Corp. is not directly insured by the FDIC. FDIC insurance coverage (with the standard maximum deposit insurance coverage up to $250,000) is provided by our correspondent banking partner, Quaint Oak Bank, Member FDIC.

    Arival Bank International Corp.
    1250 Ponce de León Ave., Ste 504
    San Juan, PR 00907-3914, United States
    © Arival Bank International Corp.
    All rights reserved. Non-member FDIC