Security & Privacy
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What do you use my SSN or TIN for?
We use your SSN or TIN solely to verify your identity. We do not check your credit score or perform any credit checks.
Are my funds secured?
Depending on the underlying settlement partner, your account may be insured to up to $2,500,000 by FDIC. However, please log in to your account to check the details.
You can learn more about FDIC insurance through their own FAQ here.
How is my information stored and protected?
Your data is secured with military-grade encryption. We follow the industry-leading standards from the Federal Financial Institutions Examination Council’s (FFIEC). You can rest assured that only you can see your data.
We use the following methods to keep your data secure:
- 2 Step Authentication: to ensure you are the only person with access, you need an issued token to enter the application.
- Encryption: All information is stored and transmitted with military-grade encryption.
- Regular system reviews: We conduct regular assessment reviews to the entire personal information we collect, use, and share is always protected.
What does Arival do for security?
Arival makes security a top priority. Here are some things that we do to ensure your account safety include:
- Requiring HTTPS on all pages. We use HSTS to ensure browsers only ever connect to us over a secure connection
- Employing a third party to perform penetration testing each year to check for vulnerabilities
- Storing passwords hashed with bcrypt algorithm.
- Encrypting our database and all uploaded images. Arival employs additional encryption for sensitive data.
I found a security issue with the site, who do I contact?
Email security@ariv.al
I didn't receive the SMS code - what's next?
If you are experiencing issues with receiving SMS verification messages, please follow the steps below to resolve the issue:
1. Verify Your Phone Number
- Correct Format: Ensure that your phone number is entered correctly, including the country code. For example, +1 (555) 123-4567. The example given here is a US phone number.
- Active Number: Make sure that your phone number is active and capable of receiving SMS messages from other sources.
2. Check Your Network and Carrier
- Network Coverage: Ensure that you have adequate network coverage. Try moving to an area with better reception.
- Carrier Restrictions: Some carriers may block messages from certain numbers or short codes. Please contact your mobile carrier to ensure there are no restrictions or blocks on your account.
3. Inspect Your Phone Settings
- Blocked Numbers: Verify that our sender number is not blocked on your phone. You can check this in your phone’s settings under the Blocked Numbers or Blocked Contacts section.
- SMS Settings: Check if there are any specific SMS settings or filters that might prevent you from receiving the message. Ensure that you have not enabled any Do Not Disturb modes that could block incoming SMS.
4. Retry Sending the SMS
- Resend SMS: Attempt to resend the verification SMS. Sometimes network issues can cause temporary delivery failures. If there is an option to resend the code, please use it.
5. Use Alternative Verification Methods
- Voice Call: Choose the Request a call option to receive your verification code via a voice call.
- Whatsapp Verification: If SMS delivery is not successful, consider using the Send via Whatsapp option, to receive the verification code on whatsapp.
What is Google Authenticator?
Google Authenticator is a two-factor authentication app that we use to make logging into your account more secure. Google Authenticator works by generating codes that are unique to the device they’re downloaded on, providing an extra layer of verification that the actual account owner is attempting to log in.
How do I set up 2FA?
What is 2FA?
It’s a two-Factor Authentication and it’s an extra layer of protection- to help protect against phishing, social engineering, and password brute-force attacks and secure your logins from attackers exploiting weak or stolen credentials.
Lost my Authenticator and don't have my backup codes?
Please reach out to our support team to help reset your 2FA login access
- Download Google Authenticator App:
iOS Device
Android Device - Configure your Arival account
Navigate to Settings Gear icon on the top right, select Security on the left side, and then select Change 2FA Method - Select Authenticator
- Open your Google Authenticator mobile App, and select Scan QR Code to scan your unique QR code on your computer screen, and enter the 6 digits provided via SMS
Tip: You can download your backup codes in case you lose access to your Authenticator app - Login to your Arival account
Once you sign into your Arival account, instead of relying on your SMS code, you'll now open Authenticator to input your unique 6 Digit code
How can I recognize fraudulent activity?
Email Phishing:
- Fake email address (usually outside of your contact list)
- The assumption to know you
- Lack of sender and/or company information
- Invitation to click on provided links and/or attachments
- Poor structure and basic grammatical mistakes
- Personal information requests
- Call to immediate action
SMS Phishing:
- Fake technical support messages (ex. google account update)
- Fake customer care messages (ex. from your bank)
- A text message with an invitation to call or click on a link
Voice Call Phishing:
- "Compromised" bank or credit card account (ex. issue with your account)
- Unsolicited investment offers
- Social Security scam
- IRS tax scam
How can I keep my account secure on my end?
As a reminder, all emails from Arival end in @arival.com or ariv.al. For your security, please check this vigilantly and whenever possible respond directly to the thread or reach out to support@arival.com
Note: If you have any issues or concerns or you see anything suspicious, please contact us at privacy@ariv.al or message us via live chat.
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